Introduction

1.1. This Website is owned and operated by 111CRYO Limited. Registered office is 190 Billet Road, London E17 5DX. Trading address is 111 Harley Street, London W1G 6AW. Contact details are at Conditions 6.10 to 6.12 below.

All business-to-consumer and e-commerce activities of 111CRYO Limited is conducted by 111CRYO Limited. Any contract You enter into through the Website will be with 111CRYO Limited.

These Conditions apply to any access to, and use of, this Website. These Conditions will apply to any contract for the sale of Products to You. Please read the Conditions before placing an order to ensure that You understand them. You will be asked to agree to these Conditions before placing an order. If you do not agree to these Conditions You will not be able to place an order for Products on this Website.

These Conditions and any contract following an order for Products are in the English language only.

1.2. If You have any questions relating to these Conditions, please contact our Customer Services Team.

Definitions

“Conditions” means these terms and conditions;
“Content” means all content available on the Website. This includes text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation of any of these;
“Dispatch Note” means the document enclosed with Your order that lists all of the Products that We have sent to You;
“Eire” means the Republic of Ireland;
“Force Majeure” means any act of god, war, riot, civil disturbance, labour disturbance, terrorism, fire, storm or flood; act, restriction, regulation, by-law, prohibition or measure of any kind on the part of any governmental, parliamentary or local authority; import or export regulation or embargo; strike, industrial dispute, or lockout; explosion, power outage, breakdown or unavailability of plant, property, and/or machinery; or any other cause beyond Our reasonable control;
“Goods” means any Products which are the subject of a purchase contract under these Conditions;
“111CRYO” means 111CRYO Limited.
“Mainland UK” means England, Scotland and Wales mainland and does not include United Kingdom Offshore;
“Order Acceptance Policy” means the terms governing the acknowledgement and acceptance of Your order;
“Personal Information” means the details provided by You;
“Purchaser” means an individual who enters into a contract to purchase goods or services from Us;
“Product” means a product displayed for sale on the Website;
“Product Description” means that part of the Website where certain information in respect of the individual Product is provided;
“Recipient(s)” means the person or persons to whom the Purchaser stipulates the goods should be shipped;
“Returns Note” means the document that You should complete and return with any Products that You return to Us;
“Trade Marks” means the trade marks, logos, and service marks displayed on the Website;
“United Kingdom” means England, Northern Ireland, Scotland and Wales mainland and does not include United Kingdom Offshore;
“United Kingdom Offshore” means areas including the Channel Islands, the Isle of Man, the Scottish Islands and the Isle of Wight;
“We/Us/Our/Ourselves” means 111CRYO Limited.
“Website” means www.111cryo.com.
“You/Your/Yours/Yourself” means You, a user of the Website.

Use Of Website

3.1. Access
3.1.1. You are provided with access to the Website in accordance with these Conditions and any orders placed by You shall be placed strictly in accordance with these Conditions.
3.2. Registration
3.2.1. You warrant that the Personal Information that You provide when You register as a customer is true, accurate, current and complete in all respects and in particular You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
3.2.2. You agree to notify us immediately of any changes to Your Personal Information by contacting Our Customer Services Team.
3.2.3. We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence on Our part of negligence or failing to comply with data protection legislation, We cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide.
3.3. Our rights
3.3.1. We reserve the right to:
(a) Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that We shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or
(b) Change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions then You must immediately stop using the Website.
3.4. Privacy
3.4.1. We respect Your concerns about privacy. We therefore encourage You to refer to the Privacy Policy of the Website on an ongoing basis to stay abreast of our most current Privacy Policy practices.

Refund Policy

Refunds

1.All purchases of products, treatments and packages are unable to be refunded after 14 days. This is in accordance with UK consumer government guidelines.

2.Purchases and bookings made via any 3rd Party offering our services such as ClassPass or Treatwell require that refunds be requested and processed by the 3rd Party.

Medical Liability

1.All customers undertaking cryotherapy, thermotherapy, contrast therapy or any circuit will be required to sign a medical consent form.

2.The required medical consent form free’s 111SKIN+ (111CRYO)  from any physical, emotional or mental liability the customer may experience pre, during or post-treatment.

Disclaimers

5.1.
We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. You agree that access to the Website is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
5.2.
Images of the Products (and any associated packaging) on the Website are illustrative only. Whilst We have made every effort to display the Products featured on the Website as accurately as possible, the colours We use, and the display and colour capabilities of Your particular computer monitor, will greatly affect the colours You actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that Your monitor’s display of any colour, texture, or detail of actual merchandise will be accurate.
5.3.
We endeavour to present the most recent, most accurate, and most reliable information on the Website at all times. However, We make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to the Website or to update Product information at any time without prior notice and without any liability on Our part.
5.4.
Certain (hypertext) links in the Website may lead to other websites that are not under Our control. When You activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under Our control. The provision of a link is for Your information and convenience only and does not imply an endorsement of any kind by Us.
5.5.
While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in it, We cannot accept any liability to any person for any loss or damage of any kind, which may arise from the use of the Website or any of the materials or information contained in it, and You use the Website at Your own risk.
5.6.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order. We cannot confirm the price of a Product until Your order is accepted in accordance with Our Order Acceptance Policy.
5.7.
The disclaimers and limitations of liability in this Condition 5 do not affect Your statutory rights as a consumer, nor do they affect Your contract cancellation rights as set out in these Conditions.
5.9.
IMPORTANT – LIMITATIONS OF LIABILITY – PLEASE READ
5.9.1.
SUBJECT TO CONDITIONS 5.9.2 TO 5.9.4, IF WE FAIL TO COMPLY WITH THESE CONDITIONS, WE ARE RESPONSIBLE TO YOU FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THESE CONDITIONS OR OUR NEGLIGENCE. LOSS OR DAMAGE IS CONSIDERED FORESEEABLE WHERE IT IS AN OBVIOUS CONSEQUENCE OF THE BREACH OR WAS CONTEMPLATED BY US AND YOU AT THE TIME THAT THE RELEVANT CONTRACT WAS MADE.
5.9.2.
THE PRODUCTS ARE SOLD ONLY FOR DOMESTIC AND PRIVATE USE. WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF OR INTERRUPTION TO BUSINESS, OR LOSS OF REVENUES, PROFITS, GOODWILL OR BUSINESS OPPORTUNITY.
5.9.3.
NOTHING IN THE CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE;
(b) FRAUD OR FRAUDULENT MISREPRESENTATION;
(c) BREACH OF TERMS IMPLIED BY THE SALE OF GOODS ACT 1979 (AS TO TITLE, DESCRIPTION, QUALITY, FITNESS FOR PURPOSE AND CORRESPONDENCE WITH SAMPLES); AND
(d) DEFECTIVE PRODUCTS UNDER THE CONSUMER PROTECTION ACT 1987.
5.9.4.
SAVE IN RELATION TO CLAUSE 5.9.3, OUR LIABILITY UNDER ANY CONTRACT FOR PRODUCTS PURCHASED FROM US SHALL BE LIMITED TO THE VALUE OF YOUR ORDER.
5.10.
Please be aware that in respect of all specialty beauty Products and all other Products generally and which appear on the Website:
5.10.1.
all material and information (“Information”) provided by Us on the Website is intended for educational or informational purposes only and will not have been evaluated by the National Institute for Health and Clinical Excellence (N.I.C.E.);
5.10.2.
any reported results contained in the Information may not necessarily occur in all individuals;
5.10.3.
neither the Products nor the Information are intended to diagnose, treat, cure or prevent any condition or disease.
Use of the Website is not meant to serve as a substitute for professional medical advice and does not replace any medical professional or medical resource. We do not give or intend to give any answers to medical-related questions and the Website does not replace any medical professional or medical resource. We do not represent Ourselves as medically qualified in any way nor is this implied. No prescription medications or medical treatments are intentionally provided on the Website.
Please consult with Your own doctor regarding the use of any Products ordered from the Website before using or relying on any Information. Your own doctor should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
5.11.
We do not guarantee that any Product sold online will be available in any of our retail stockists or that the price quoted online will match that at any of our stores.
5.12.
We shall not be under any liability to You in the event of Our failure, delay or default in carrying out all or any of Our obligations under a contract with You due in whole or in part to an event of Force Majeure. If an event of Force Majeure occurs We will notify You as soon as reasonably possible. If the event of Force majeure affects Our delivery of Products to You, We will arrange a new delivery date with You when the event of Force Majeure has ended.

General

6.1. Resale of Product
You may not sell or resell any of the Products or services, or any samples thereof, that You receive from Us.
6.2. Unauthorised use of Domain Name
From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of 111CRYO Limited’s reputation and goodwill. The 111CRYO Limited Website address on the Internet is 111cryo.com. Any other domain name that appears to represent itself as being the 111CRYO Limited Website may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents of or anything related to these other unlawful purportedly ‘111CRYO” websites.
6.3. Intellectual Property
6.3.1. The content of the Website is the property of 111CRYO Limited and is protected by UK and international copyright laws.
6.3.2. The Trade Marks used on the Website are the registered and unregistered marks of 111CRYO Limited and are protected by UK and international trade mark laws. All other Trade Marks not owned by Us, that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.
6.3.3. You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.
6.3.4. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or create derivative works of such material and content for commercial purposes.
6.4. Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
6.5. Severability
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
6.6. Third Party Rights
Any contract pursuant to these Conditions shall be between You and Us. No other person shall have the right to enforce any provision of any such contract under the Contracts (Rights Of Third Parties) Act 1999 or otherwise.
6.7. Waiver
If We waive any default by You (which We would only do in writing), this will not mean that We automatically waive of any preceding or succeeding default by You. If we fail to insist that You perform your obligations, or We delay in doing so, this does not mean We have waived our rights against You.
6.8. Law
The Conditions are governed by English law. Any contract for the purchase of Products through the Website and any dispute or claim arising out of the contract will also be governed by English law. We and You agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Northern Ireland You may bring proceedings in Northern Ireland. If you are a resident of Scotland you may bring proceedings in Scotland.
6.9. Registered Office
The registered office address of 111CRYO Limited is:
111CRYO Limited
190 Billet Road
London
E17 5DX

6.10. Contact Us
Any queries or comments should be directed to:
Post:
111CRYO Limited
111 Harley Street
London
W1G 6AW

Tel: +44 (0)
Email: info@111cryo.com
6.11. Questions
Questions regarding these Conditions or any related policies should be directed to the Head Office of 111CRYO Limited as follows:
The Compliance Officer
111CRYO Limited
111 Harley Street
London
W1G 6AW

6.12. The Retail Ombudsman
If we are unable to resolve a complaint that you make to us within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation, which specialises in providing Alternative Dispute Resolution services for consumers and retailers.:
Website: theretailombudsman.org.uk.
Email: enquiries@theretailombudsman.org.uk
Tel: 0203 137 8268